Sheraton Guangzhou Hotel

Great hotel in a great location, right in the heart of Tian He district and a huge shopping mall. The room is spacious, bright on level 26, facing sports stadium, with a pleasant view. The room is clean and the bathroom is spacious as well. The bed is comfortable, but the pillows are too soft, and could not sleep well due to this. The breakfast restaurant is beautiful, with lots of variety choices. However the coffee is not so good, made with machines. The staff are friendly and helpful. I used the sauna and steam room, they are very good. Overall, it's a very nice hotel, I will come back again in my next trip to Guangzhou.

-Breakfast is great. The best one from the hotels I stay in my trip to China. -Staff is Very helpful, throughout the years I stayed here and concierge are always quick and helpful people. Sometimes they are overloaded with guests demand though. -Rooms are very spacious, bathroom is very spacious. Suggestion: install those Japanese toilets they have in some places. -Location is the best to stay in Guangzhou in my opinion. Close to many shopping malls and western restaurants.

The location was excellent and very easy to access the subway, railway station, restaurants and shopping. We enjoyed the good sized room which was very comfortable. Breakfast was generally good with plenty of choices to cater to different tastes. Besides our overall good and positive experience, I would like to highlight the exceptional service we enjoyed from the concierge and in particular from Charles. Knowing we could barely understand and communicate in Chinese, he assisted with the planning of the day's activities by helping us book or make our way to places of interest. He had certainly helped to make our stay a memorable experience.

Sheraton is remarkable, but this stay was truly extraordinary thanks to Jack, who upgraded our room for a breathtaking experience with my husband. It was a delightful surprise, and his attention to detail was evident when he provided us with a fruit platter. Jack took the time to address the issues I had with my Bon Voy card, showcasing his dedication and care. He embodies the essence of exceptional service at Sheraton in Guangzhou and throughout China. Having traveled extensively, I've never encountered someone as proactive, kind, and patient as him. Thank you, Jack, for making my stay exceptional.

We really enjoyed our short stay at the Sheraton. The hotel had a grand feel about it as soon as you walked into the lobby. The staff were very pleasant and helpful, most spoke good English which was a plus. The rooms were very nice and a good size, the facilities were good and the breakfast also had a variety of different options. The hotel is very well located for the metro and is attached to a shopping mall with plenty of food options around the area.